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SHIPPING POLICY

Spacex ("we" and "us") is the operator of (https://thespacex.in) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

  • Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

  • Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

  • This price will be the final price for shipping cost to the customer.

Delivery Terms

Transit Time Domestically

  • In general, domestic shipments are in transit for 2 - 7 days


Transit time Internationally

  • Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.


Dispatch Time

  • Orders are usually dispatched within 2 business days of payment of order

  • Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


Change Of Delivery Address

  • For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock

  • If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock or cancel the order and process the refund.


Delivery Time Exceeded

  • If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

  • Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


Parcels Damaged In Transit

  • If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


Cancellations

  • If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


Customer service

PAYMENT METHODS

Payments

  • Spacex offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Spacex trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

  • You may use Internet Banking, Gift Card, Cash on Delivery and Wallet to make your purchase.

  • Spacex also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Cash On Delivery

  • If you are not comfortable making an online payment on thespacex.in, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

  • The maximum order value for a Cash on Delivery (C-o-D) payment is ₹5000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

Credit cards

  • We accept payments made using Visa, MasterCard and American Express credit cards.

  • To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

  • We accept payments made using Visa, MasterCard and Maestro debit cards.

  • To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Internet Banking

  • Yes. Spacex offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

Payment Methods
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