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RETURN & EXCHANGE POLICY

1. Returns

1.1 Return Due To Change Of Mind

  • Spacex will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

  • Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

  • Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

  • (Spacex) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

1.2 Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@thespacex.in.


1.3 Warranty Returns

  • Spacex will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

  • Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

  • Upon return receipt of items for warranty claim, you can expect Spacex to process your warranty claim within 7 days.

  • Once warranty claim is confirmed, you will receive the choice of:

         (a) refund to your payment method

         (b) a refund in store credit

         (c) a replacement item sent to you (if stock is available)

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